Privacy Policy
This Privacy Policy outlines how our online platform, specializing in Smart Home and Interior Technology, collects, uses, maintains, and discloses information collected from users of our service. Your privacy is paramount to us, and we are committed to protecting the personal information you share with us in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Indian data protection principles.
Information We Collect
We may collect various types of information from and about users of our service:
- Information You Provide Directly: This includes information you voluntarily provide when you create an account, purchase products or services, request information, participate in surveys, interact with customer support, or configure your smart home devices and preferences. This may include your name, contact details (e.g., postal address for delivery or installation, phone number), payment information, and details regarding your specific smart home and interior design choices.
- Information Collected Automatically: When you access and use our site or smart home services, we may automatically collect certain information about your device, browsing actions, and usage patterns. This can include your IP address, browser type, operating system, unique device identifiers, referring URLs, pages viewed, and the dates and times of visits. For smart home technology, this may also include data about device performance, usage patterns within your home, and environmental data (e.g., temperature, light levels) collected by sensors.
- Information from Other Sources: We may receive information about you from third-party partners, such as installers, resellers, or smart home ecosystem partners, to enhance our services or improve our understanding of your preferences.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our smart home and interior technology services, including processing transactions and delivering products.
- To improve, personalize, and expand our services, understanding how users interact with our platform and smart devices to innovate and offer modern, minimalistic solutions.
- To communicate with you, respond to your inquiries, provide customer support, and send you service-related notifications, updates, and security alerts.
- To develop new products, services, features, and functionality tailored to smart home integration and interior aesthetics.
- To understand and analyze how you use our services to enhance user experience and engagement.
- To monitor and analyze trends, usage, and activities in connection with our services.
- To detect, prevent, and address technical issues, fraud, and other illegal or harmful activities.
- To comply with legal obligations and enforce our terms and conditions.
How We Share Your Information
We may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, hosting services, smart home installation, or customer service.
- For Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
- Affiliates: We may share your information with our current or future affiliates, parent companies, and subsidiaries for internal business purposes consistent with this Privacy Policy.
Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- The Right to Lodge a Complaint: You have the right to complain to a data protection authority about our collection and use of your personal data.
Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We regularly review our security procedures to consider new technologies and methods.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (e.g., for tax, accounting, or other legal requirements). When we no longer need to process your information for the purposes set out in this policy, we will delete or anonymize it.
International Data Transfers
As an Indian company, the data we collect may be stored and processed in India or in other countries where our service providers or partners are located. We ensure that any such transfers comply with applicable data protection laws, implementing appropriate safeguards like standard contractual clauses or relying on adequacy decisions.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18 without parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via postal mail at our registered office in India.